Off-the-shelf or custom software: start with the actual work
A practical way to assess existing tools and custom software before committing to either route.
Blog
Thoughts on everyday work: choosing tools, connecting data and putting software into use.
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Why does the same information get entered more than once?
Trace data across tools to find repeated entry and a sensible point for integration.
When every request waits for approval, where is the bottleneck?
Clarify decision rights and exceptions before adding an approval button to software.
Software handover: can users complete the main task?
A practical handover checklist for workflows, access, guidance and support contacts.